Quality assurance
It is right what you say: it doesn’t matter to you how we do our job – what matters to you is the success of your move or transport assignment! However, maybe you are interested after all in how we have managed to become an important market player in a very competitive branch.
The rule of economics forbids great value for little money. Hence, our utmost priority is to offer you top quality in all respects. Essentially, quality is nothing more than a balanced ratio of price and value.
Certified quality is the basis of long-term partnerships based on trust which we enjoy with our clients and partners: our company has been certified according to the ISO 9001 quality management system since 2000.
Our entire work is based on the eight fundamentals of this system:
customers are an essential component of our company. We wish to not only meet their expectations, but to exceed them.
project managers are responsible for coordinating strategy with implementation. Amongst other things, we are responsible for the environment in which employees develop in order to achieve our objectives.
our employees are our greatest capital. By including the whole team, individual skills are used to the advantage of the entire company. Our employees are invited to contribute suggestions for improvement at any time. We reward special qualifications with the chances of internal promotion.
a desired result is achieved more efficiently if all activities and the accompanying resources are managed and controlled as processes. The entire order processing is accompanied by a specially-trained project manager. He is the customer’s contact partner for all matters, and is available day and night.
identification, comprehension, management and control of processes form the basis for each system. The system decides on the effectiveness and the efficiency of the attainment of our objectives. Permanent, branch-specific further training of the decision-makers within the company means that new, innovative possible solutions are always applied.
the continuous improvement to the overall services of our company is our permanent objective. We are delighted by each and every success, yet refuse to rest on our laurels. Wherever possible improvements have been identified, we do our utmost to implement them.
the analysis of data and information forms the basis of any effective decision. It is only by means of precise analysis of the specifications and requirements that we can develop perfect solutions which also function perfectly when put to practical use and which result in customer satisfaction.
a company and its suppliers depend on each other. Relations for mutual advantages increase the added-value potential of both sides. We only rely on partners whose product and service quality can satisfy our demand for customer satisfaction. The result? Quite often, business relations with our partners lasting for decades.